Cancellation Policy

This Cancellation Policy governs the cancellation, rescheduling, and refund of tutoring sessions booked through Bridge Point Scholars Limited. By booking a session, you agree to the terms below.

1. Student Cancellations

1.1 Free Cancellation (24+ Hours Notice)

You may cancel a confirmed session at no cost if you cancel at least 24 hours before the scheduled session start time.

• A full refund is issued to your original payment method. If the session was paid from your account balance, the full amount returns to your balance and is available immediately. Card refunds take as long as your bank takes

1.2 Late Cancellation (Less Than 24 Hours Notice)

If you cancel less than 24 hours before the session start time:

• You are charged the full session price. No refund is issued

The tutor is still compensated for late-canceled sessions, as they reserved that time for you.

2. Late Arrivals and No-Shows

Your tutor waits 15 minutes after the start time for sessions of an hour or longer, and 10 minutes for shorter sessions. If you join within that time, the session runs to its scheduled end time; time missed at the start is not added on.

If you have not joined by then and have not canceled in advance, the tutor may record a no-show:

• You are charged the full session price
• The tutor is compensated for the session

For online sessions, we check every no-show against the Google Meet attendance record. If you did attend and were recorded as absent, contact us and we will put it right.

The same wait applies the other way. If your tutor has not joined after 15 minutes (10 for a shorter session), you may leave and email info@bridgepointscholars.com, and you will receive a full refund.

If you experience an emergency or extenuating circumstance, please contact us at info@bridgepointscholars.com as soon as possible. We review emergency situations on a case-by-case basis.

3. Tutor Cancellations

• Tutors may cancel a confirmed session with at least 24 hours notice
• If a tutor cancels, you receive a full refund, whatever the notice given, to whichever way you paid: back to your card, or back to your account balance
• If your tutor cancels, our team is told straight away, and you can send the same session to our other tutors in one click. You are only charged if one of them accepts. If nobody does, nothing is charged

4. Platform-Initiated Cancellations

In certain circumstances, Bridge Point Scholars Limited may cancel sessions. You will always receive a full refund in these cases:

• Tutor suspension or deactivation: all future sessions with the affected tutor are automatically canceled, and affected students receive full refunds
• Unaccepted requests: if you post a session request and no tutor accepts within 24 hours, the request is automatically canceled. No charge is made
• Payment failure: if payment cannot be processed for a booking, the session remains in a pending state and is not confirmed

5. Rescheduling

If your tutor cannot make a booked session, they can offer you a different time from their availability. Your session stays booked at its original time until you answer, and declining costs you nothing. Accepting moves the same session, so there is no new charge and no refund to wait for.

To move a session yourself:

1. Cancel the existing session (subject to the cancellation policy above)
2. Book a new session at your preferred time

We recommend doing this at least 24 hours in advance to avoid cancellation charges.

6. Group Sessions

If you cancel your spot in a group session, other students in the group are not affected. The session continues as scheduled. Your cancellation and refund follow the same rules above.

7. Subscription Cancellation

Canceling your subscription is separate from canceling individual sessions:

• You may cancel your subscription at any time. Your access continues until the end of the period you have already paid for
• No refunds are issued for unused subscription payments already charged
• Already-confirmed sessions are not affected by subscription cancellation. They proceed as scheduled

8. Free Trial Cancellation

• You may cancel during your 7-day free trial at no charge
• If you cancel before the trial ends, no payment is processed and no payment method is charged
• A card is not required to start a trial. If the trial ends and no card has been added, nothing is charged and nothing is owed — the subscription simply lapses, and adding a card within the grace period resumes it
• Sessions already confirmed during the trial period will still take place, and are charged separately from the subscription

9. Admin Refund Discretion

Our administrators have the authority to issue refunds on a case-by-case basis, including in situations not explicitly covered by this policy. Decisions on discretionary refunds are final.

10. How Refunds Are Processed

• Refunds are initiated through our payment provider (PowerTranz). Processing times vary but typically take 5–10 business days to appear on your statement
• Refunds are issued to the original payment method used for the transaction

11. Contact Us

If you have questions about this Cancellation Policy or need to report an issue with a session, contact us at:

• Email: info@bridgepointscholars.com
• Address: Castries, Saint Lucia