Bridge Point ScholarsBridge Point Scholars

Service Delivery Policy

Effective Date: August 14, 2026

Bridge Point Scholars Limited sells educational services, not physical goods. Nothing is shipped, and no delivery or shipping charge is ever added to your order. This policy explains how and when what you have paid for reaches you.

1. What You Are Buying

Purchases fall into two categories:

  • Platform access — a monthly subscription giving the student access to practice questions, flashcards, diagnostics, study tools, and the AI tutor for their enrolled subjects
  • Tutoring sessions — scheduled one-to-one sessions with a Bridge Point tutor, delivered online or in person

2. Platform Access

Access is delivered immediately. As soon as your subscription is activated, the student's account unlocks the content included in the plan. There is no waiting period, no shipment, and nothing to download.

If you started on a free trial, access begins when the trial begins, before any card is charged.

3. Tutoring Sessions

A session is delivered at the date and time you selected when booking. When a booking is confirmed we send a confirmation email to the address on your account containing the subject, the date and time, the tutor's name, and, for online sessions, the joining link.

We also send reminders before the session starts:

  • one 24 hours beforehand
  • one 2 hours beforehand

3.1 Online Sessions

Online sessions are delivered over Google Meet. The link is generated when the booking is confirmed and is available in the confirmation email, in the reminders, and on the session in your dashboard. You need an internet connection and a device with a browser; nothing has to be installed.

3.2 In-Person Sessions

In-person sessions are delivered at the location agreed when the session is arranged. In-person availability depends on the individual tutor and is currently very limited: almost every tutor on the platform teaches online only. Online sessions are available throughout the Caribbean, and you should assume a session is online unless a tutor explicitly offers to meet in person.

4. If We Cannot Deliver

If a session cannot go ahead because the tutor is unavailable, or because of a failure on our side, you are not charged for it. Where a payment has already been taken, it is refunded to the card used.

Cancellations, rescheduling, no-shows, and refunds are covered in full by our Cancellation Policy.

5. Currency

Charges are made in East Caribbean Dollars (XCD). If your card is issued in another currency, your bank converts the amount at its own rate and may add its own fee.

6. Questions About a Delivery

If a confirmation email has not arrived, a joining link is not working, or a session did not take place as scheduled, contact us and we will sort it out:

See also our Terms of Service, Cancellation Policy, and payment security statement.